FAQs

Where is my order?

At Freemen’s Cushions we do our ultimate best to get your orders to you as soon as we can. There is a standard lead time that is stated on the website, and also when your purchase, but this could vary slightly depending on the size of the order, Covid 19 issues with suppliers and staff holiday. We can assure you that when you receive the cushions they will be worth the wait as they are hand crafted and made with LOVE!! 

Opening hours for Freemen’s Cushions?

Monday to Friday 10-6pm - in this time cushions are being made and orders are being processed. The lead time for postage doesn’t include weekends. For example if lead time is 3-4 weeks, that doesn’t include weekends. Only working days 

How do I know when my order has been completed?

Once your order has been completed, you will get a notification via text/email stating that your order will be with you in the next couple of working days.

Who delivers your products?

DHL are the service we use. Once the parcels are picked up they are usually with you next day, depending what region you’re in. 

I have messaged you but you have not replied..?

As we have a extremely high volume of Direct Messages on social media, sometimes it isn’t possible to reply to every single one, as much as we try too. This is something we are continuing to work on. If there is something urgent then please email freemenscushions@gmail.com we will do our best to get back to you within 48 hours.

Do you make bespoke cushions/sizes?

Yes, we can create bespoke cushions for you including a wide range of different sizes.

What is your returns policy?

We do not accept returns as cushions are bespoke and made to order for you. Please see my returns section for more details.

Can I request a fabric I have seen elsewhere?

If you have seen a cushion/fabric online that we haven’t got on my website, please message me as I may be able to source that fabric for you. 

Do you sell fabric by the meter?

If it is a fabric we know we  can get a lot of, then this is definitely a possibility. if you're thinking of a little home project or wanting to re upholster then this would be a perfect option.

What size fillings shall I go for?

We personally recommend to size up when it comes to fillings, for example if you're ordering an 18" cushion then we would suggest a 20" to make sure its super plump. The bigger you go in comparison to your cushion cover, the more thicker your cushion will be. It is personal preference though.